COCOA PLUS LTD
WHAT IS GDPR?
The General Data Protection Regulation is the European Union's new privacy law, which will be coming into effect on May 25th 2018. It will apply to all businesses that handle personal data from EU citizens
What it means for you
There are no actions you will need to take, but the purpose of the new legislation is to give you guys more control over your personal data in a nutshell. Also to make you feel much more comfortable about what your data is being used for, where it is stored and how long it is being used for.
What it means for us
We want to be completely transparent with you at all times regarding your personal data, and to gain your trust that we are handling it with the upmost care. With any marketing emails or campaigns we will offer the option for you to activate or withdraw your consent at any time, and to be make it completely clear when obtaining your personal information to diminish any privacy concerns you may have.
The Information Commissioner's Office (ICO) upholds information rights in the public interest and promotes data privacy for all our customers. You can read more about the GDPR and your individual consumer rights here: GDPR - Consumer Rights
COLLECTION OF INFORMATION
When you browse this Site anonymously, we do not collect any personal information about you. When you visit the Site, we receive non-personal information from your computer and browser including your time of visit, IP address, pages you visit. cookie information, software and hardware attributes. This is used for statistical and analytical purposes.
We only collect your personal information when you provide it. For example:
(a) When you register and create an account on the Site;
(b) When you place an order on the Site;
(c) When you contact us;
(d) When you complete the Request Return form to return a product;
(e) When you make a complaint or an inquiry,
(f) When you request further information on products, services, surveys or promotions.
Personal information includes your name, address, email address, phone number and (depending on the payment method used) financial information such as credit card or bank account numbers.
USE OF INFORMATION
We use your information:
(a) To process and deliver your order;
(b) To satisfy our legal obligations in running our business;
(c) To improve and customize your Site experience including its available features and functionality;
(d) For customer service and to resolve disputes;
(e) To troubleshoot problems;
(f) For verification purposes and to detect any fraudulent, unlawful or illegal activity.
SHARING OF INFORMATION
We treat your privacy with strict confidentiality and only disclose it when necessary to:
(a) meet legal requirements including by any legal or governmental authorities;
(b) protect our legal rights;
(c) operate our business, including disclosing certain information to our service providers who help us administer our business operations and are required by law to abide by this Policy,
(d) any business entity, should we plan to merge with or be acquired by, that particular business entity who would be obligated to abide by this Policy.
We use social plugins such as Facebook’s “like” button. These plugins are not operated by us but by the respective social networking websites, such as facebook.com. If you use the social plugin, your internet browser connects directly with the servers of the social network. Since we have no control over the amount of data that the social network collects when using social plugins, we highly recommend that you check their own privacy policies over which we have no control.
You may withdraw your consent to this Policy at any time or inquire about what information has been collected and processed in relation to you. If you have any questions regarding our management of your personal information or should you wish to withdraw your consent to this Policy please contact us with sufficient details for us to assist and identify you. You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. We may provide this to you electronically subject to a GBP5.00 administrative charge. In the event you wish us to delete all your information contained in our records, we may not be immediately able to do and may be subject to billing and payment obligations and legal storage requirements.
This Policy is subject to change at our sole discretion. Please check this space regularly for any updated changes.
Should you have any questions or concerns about this Policy please contact us at firstname.lastname@example.org