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    HERE TO HELP

    Have a question? You may find an answer in our FAQs.
    But you can also contact us:

    Customer Services

    Call Us: 800-123-4567

    Mon-Fri: 9:00 am - 6:00 pm
    Sat: 9:00 am - 4:00 pm
    Sun: 9:00 am - 2:00 pm

    Send us an email

    SHIPPING

    Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.

    PAYMENTS
    Accepts the following payment methods:

    Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

    PayPal: Shop easily online without having to enter your credit card details on the website.

    RETURN POLICY

    You can return any item purchased on Shella within 20 days of the delivery date.

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    Size Guide

    This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

    WOMEN'S APPAREL SIZING

    INTERNATIONAL XS S M L XL XXL XXXL
    EUROPE 32 34 36 38 40 42 44
    US 0 2 4 6 8 10 12
    CHEST FIT (INCHES) 28" 30" 32" 34" 36" 38" 40"
    CHEST FIT (CM) 716 76 81 86 91.5 96.5 101.1
    WAIST FIR (INCHES) 21" 23" 25" 27" 29" 31" 33"
    WAIST FIR (CM) 53.5 58.5 63.5 68.5 74 79 84
    HIPS FIR (INCHES) 33" 34" 36" 38" 40" 42" 44"
    HIPS FIR (CM) 81.5 86.5 91.5 96.5 101 106.5 111.5
    SKORT LENGTHS (SM) 36.5 38 39.5 41 42.5 44 45.5

    MEN'S APPAREL SIZING

    INTERNATIONAL XS S M L XL XXL XXXL
    EUROPE 32 34 36 38 40 42 44
    US 0 2 4 6 8 10 12
    CHEST FIT (INCHES) 33-35" 36-38" 39-41" 42-44" 45-47" 48-50" 51-53"
    CHEST FIT (CM) 84-89 91-97 88-104 107-112 114-119 122-127 129-134
    WAIST FIR (INCHES) 28" 30" 32" 34" 36" 38" 40"
    WAIST FIR (CM) 71 76 81 86 91.5 96.5 101.5
    SKORT LENGTHS (SM) 76 77.5 79 81 82.5 84 85.5

    Delivery Information

    • We ship your parcels Monday to Saturday.
    • We aim to dispatch orders the day after it is placed. We offer two delivery options for domestic customers, Royal Mail standard and DPD fully tracked next day delivery. 
    • UK Royal Mail Standard: All orders are sent via Royal Mail 24 which usually will reach you after 2 working days following dispatch. But please allow up to 3-5 working days as there can be delays out of our control. Please allow for an extra day or two for orders to the Channel Islands and Ireland
    • UK DPD/UPS Next Day delivery, fully tracked: All orders are sent out for next day delivery on the same day the order is placed (when ordered before 12 noon on a weekday). Please make sure you provide a contact mobile number & email so that you receive the tracking info.
    • We deliver internationally all over the world and charge different rates for this service. Our international service is highly reliable and more information can be found here
    • All of our products are handmade, perishable items. As such our chocolates are non-returnable and non-refundable.

    Packaging

    • We try to be as environmentally friendly as possible and firmly believe in sustainability and some of our packaging is fully recyclable. Our delivery boxes are made of corrugated cardboard and can be fully recycled once flattened. These are made with forest-based materials from FSC-certified forests.
    • If you order up to 6 bars of our large 70g chocolate slabs (the 6-pack hamper) within the UK, we will send your item out in a large letter, recyclable box, which can be received through your letter box. Orders in greater quantity will be sent out in a larger recyclable parcel box which will need to accepted by you.
    • Between the summer months or shipping to warmer climates all orders will require ice packs. These consist of a reusable non-toxic gel refrigerant. During the summer months ice packs are mandatory and ensure your chocolates arrive to a good standard.

    WISH LIST AND COMPARE

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