FAQs

See below for some answers to popular questions that we get asked.

What's so special about your choc?

We soon realised that most leading chocolate brands contained sugar as their #1 ingredient, scrimping on quality ingredients that all chocolate should comprise of, such as cocoa butter and cocoa powder. Most use palm oil and shea butters to cut costs and we knew that needed to change. 

We sat down to combine the healthy with the indulgent and set about creating the perfect, healthier milk chocolate with all the milkiness and creaminess of regular chocolate without all that sugar.

Our chocolates are meticulously hand crafted, using quality all natural ingredients with no nasties, by our team of chocolatiers every day and we look forward to sharing them with you. 

Are you a big company?

We actually aren't! We are a small company only run by two individuals, we are in charge of shipping your lovely orders, sales, new products, social media and other marketing, not forgetting manufacturing, assisted by our amazing production team of course!

Is your chocolate suitable for vegetarians and vegans?

All of our products are completely suitable for vegetarians, they are made with milk and whey protein isolate derived from milk. We are also proud to announce that we have been working hard on a new range of entirely vegan products made with pea protein and rice protein. We've managed to create the most indulgent creamy vegan protein chocolate you have ever laid your taste buds on, but don't take our word for it! These products are clearly labelled on our website and we are looking to expand on this range very soon.

What if a product is sold out?

If our products are labelled as sold out on our website, it means that our lovely customers have bought all of our stock, and we have run out of either chocolate or our colourful packaging. This is not to worry, we are working hard to bring this back online and available to you. If you have any other questions surrounding a particular product then please get in touch here

How can I sell your products to my lovely customers?

If you'd love to stock any one of our indulgent chocolate lines then please drop an email to james@cocoa.plus and we will get back to you with more information. 

What is your return policy?

Our products are all handmade and perishable, so we do not accept returns.

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