We hope you're all staying safe during this time of uncertainty! Please note that all our orders are being shipped as usual. To unsure the health and safety of our employees and customers we have adopted strict hygiene protocols, a reduced number of staff and to make sure that all our products are made in our dedicated facility by us.
Deliveries: We use use Royal Mail for the majority of your orders. The service is extremely reliable, however during this lockdown period they are experiencing delays due to shortages of staff and a backlog of parcels from all over the UK. We will make sure despatch your orders as quickly as we can, but it is important that you understand delays after the orders leave our facility are outside of our control.
We aim to dispatch orders the day after it is placed. We offer two delivery options for domestic customers, Royal Mail standard and DPD fully tracked next day delivery.
UK Royal Mail Standard: All orders are sent via Royal Mail 24 which usually will reach you after 2 working days after dispatch. But please allow up to 3-5 working days as there can be delays out of our control. Please allow for an extra day or two for orders to the Channel Islands and Ireland
UK DPD/UPS Next Day delivery, fully tracked: All orders are sent out for next day delivery on the same day the order is placed (when ordered before 12 noon on a weekday). Please make sure you provide a contact mobile number & email so that you receive the tracking info.
We deliver internationally all over the world and charge different rates for this service. Our international service is highly reliable and more information can be found here.
We treat our delicious chocolate just like our customers, with the utmost care.
We try to be as environmentally friendly as possible and firmly believe in sustainability and some of our packaging is fully recyclable. Our delivery boxes are made of corrugated cardboard and can be fully recycled once flattened.
Letter Box Friendly:
If you order up to 6 bars of our large 70g chocolate slabs (the 6-pack hamper) within the UK, we will send your item out in a large letter, recyclable box, which can be received through your letter box. Orders in greater quantity will be sent out in a larger recyclable parcel box which will need to accepted by you.
Handled With Care:
We infuse our delicious chocolate with whey isolate and then temper the chocolate to give it an amazing shine and snap, but this also makes our bars and slabs fragile and brittle. We, therefore, take precautions against breakages and make sure that our 70g slabs are supported by extra cardboard when packaged up and in transit. Unfortunately, breakages can sometimes occur outside of our control be we promise you we will do whatever we can to prevent this.